...
C:Comment Log under 'Tracking' section has a chronological log of the Comments added to the Case
Cases in 'Resolved' status for more than 4 days will automatically be 'Closed' with an automated comment.
Cases in 'Awaiting Info' for more than 7 days will automatically be 'Closed' with an automated comment.
Adding a comment to a 'Closed' case will re-open it. Replying to a 'Closed' case will open a new Case.
Review Cases
Cases Trackor Browser Page lists all Cases user has access to. Filters can be used to view 'All Cases' and cases that are 'Not Closed'
...